If you are new to the workforce development field or have just begun your quest for workforce development industry credentials, this program is a great way to get started.

Establish a solid background in the federal, state, and local systems and enhance the helping skills so important to working successfully with your job-seeker customers. This program is the core foundation of training that all workforce development professionals should have to build upon.

Courses include:

Maryland's Workforce Development System - an in-depth overview of the Workforce Development System in Maryland.  Strengthen your knowledge of the System, the players, the structure, vocabulary, funding streams, the challenges and opportunities.

Business and Employer Knowledge - Understand business and employer needs and the role of workforce development in economic development.

Career Development - Learn the process by which individuals define their career goals and the kinds of information individuals need in order to make realistic career decisions.

Collaboration/Problem Solving - The goal is for teams to be successful, work collaboratively and solve problems effectively.

Communication - Develop good listening skills and the ability to write clearly; learn to speak to single individuals or large groups, in order to teach, inform, or persuade.

Customer Service - Identify the principle customers of the workforce development system, their needs and expectations and what constitutes positive customer satisfaction.

Diversity - Understand the special employment needs of diverse groups, and develop the ability to adapt materials and services to address these needs.

History and Structure of the Workforce Development System - Learn the history and structure of the workforce development system and how it impacts the current system.

In-depth Look at the Workforce Investment Act - A comprehensive look at Title I of the Workforce Investment Act.

Labor Market Information - Discover the kinds of labor market information available and the uses of such information. Be able to access LMI using local, state and national electronic and non-electronic delivery systems.

Program Management - Learn how program design uses appropriate service strategies to meet program goals. Be able to identify indicators and established instruments to document performance program outcomes.

Technology - Understand basic computer technology used in workforce development and be able to demonstrate proficiency in various computer software applications and the Internet.

Access this online program any time, from anywhere, and proceed at your own pace.  Make this your first workforce development industry credential!