Delivering Customer Service in a Continuous Improvement Culture
6 hours

The best way to enhance customer satisfaction is to improve customer service – and do it continuously! Business and industry have long understood this lesson. Corporate leaders know that a powerful connection exists between customer service and continuous improvement. And now, that message is available for human services and workforce development professionals too! This very special eCourse takes you on a journey through the basics of customer service, introduces you to some new concepts, and delivers a powerful primer on establishing a culture of continuous improvement.

You will have the opportunity to review the different types of customers in you organization, explore the customer service chain, and discuss the basic needs of every customer. Catch a glimpse of how little most really know about their customers when you explore the five essential elements of a successful customer service transaction. Learn how to say "no" to customers – when you must – and still deliver world class customer service. The eCourse closes with an in-depth review of what continuous improvement actually is and how to create a culture of continuous improvement in any human service or workforce development organization.

Tracks:
Career Development
Business Services
Personal Development
Program Planning & Design