Developing long-term relationships with local businesses is increasingly important because of U.S. DOL's emphasis on enhancing the One-Stop system's services for businesses. In response, One-Stop systems across the country are developing program and system strategies to build relationships with new business customers while developing stronger relationships with existing customers.
This workshop will help Business Services consultants improve their ability to serve their business customers by developing a "relationship selling" approach. Learn how to identify prospective and current customers that you can target for ongoing relationships. Increase your ability to convert prospective customers to new customers and reactivate dormant customers.
By learning to use an account management system with a three tier service delivery strategy, you will be able to more effectively deliver services to key businesses. You will also learn strategies to measure the success of your account management system, allowing you to track and improve the satisfaction of business customers. Addresses NAWDP competencies: Interpersonal Relations, Business Services, and Customer Service
This course is not currently scheduled. To request this course to be placed on an upcoming schedule, please contact us.
Tracks:
Business Services
Sales Training
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